Cancellation and Return Policies and Procedures
Bluewater Outfitters prides itself on quality workmanship and customer satisfaction. Due to the custom nature of embroidery work it is the customers’ responsibility to closely inspect all items upon receipt of the order to ensure quantity and quality has been met.
The customer has three (3) days upon receiving the item(s) to notify us of any discrepancies.
Once an order has been processed on our site there is no mechanism to cancel or change any item in the order. It is the customers’ responsibility to contact us by phone or in writing, within one (1) business day, to cancel or request changes. If the order has not been processed we will be happy to cancel and refund any monies paid, or make other changes to the order as requested.
Please allow up to seven (7) days to process any refund and also realize that some credit card companies may take up to thirty (30) days to accept and process a refund.
Items may only be returned for one of the following reasons:
a) if the item(s) are defective from the manufacturer;
b) the quality of the embroidery is not of a commercially acceptable level which has been discussed and agreed upon by both parties;
c) the custom design on the item(s) you received is markedly different from the approved proof; ord) if the item(s) were damaged or there are shipping discrepancies.
A request for return must be made by phone or in writing, within three (3) business days of receiving the order. Once the return request has been accepted the customer will be responsible for the shipping and handling fees on any items being returned; with the exception of those received damaged in the initial shipping. All written communication should be through e-mail at: firstname.lastname@example.org. Returns should be sent to the address indicated below.
Note: Any item(s) worn, used, or altered cannot be returned.
Bluewater Outfitters – Returns
P. O. Box 372063
Key Largo, Florida 33037